You remember I had to buy a new slimline PS3 (and I had the old one repaired). Well, one of the wacky joys of owning digital media is that you're supplicant to all the rules about what you can do with it. In this case, the sparse few TV/movie downloads I made over PSN.
This has not been a top priority for me, because I never used the PlayStation Video Store all that much. Most of my "purchases" were free anime episodes. So it took me until two Fridays ago to bother calling Sony Support about it.
When you buy a second unit, and transfer game data and whatnot, you end up having to deauthorizing the old unit and authorizing the new one with your PSN account. This is not anything you need technical help on, until it comes to media. TV and movies have different rules than games, and the biggest rule seems to be No, You Can't Do That.
Now, you guys know that I tend to support Big Corporate Copyright/Ownership Schemes. Yes, they always dick it up. Yes, they do a fair job of screwing over the creatives as well. But I've always felt that if you don't allow somebody to be in charge, you end up with absolutely nobody in charge... and I would rather see that creatives get paid, somehow, for what they create. Rather than just throwing everything up for everybody to take and hoping that money will find a way. I'm generalizing, I know. But if gamers did not consistently prove, over and over again, that they will take advantage of every loophole and crack every security barrier for the expressed purpose of not having to pay for shit... well, maybe we wouldn't be in this digital mess right now. Gee, why do you think Sony is now suddenly playing hardball about Store purchases (now only good for two consoles, suck it gamesharers) and limiting the Vita to only one user account?
So I'm willing to follow Sony down the rabbit hole on this. Like I said, I've never purchased any TV/movies I really care about over PSN anyway. I bought "The Simpsons Movie" (on sale) and three episodes of "R.O.D." Not a big deal, but I should still be able to access them.
Because here's the crazy part. Those video files are still physically on my old PS3. Post-repair, the old PS3 can still go online, play games, sync Trophies, everything. But the TV/movie stuff doesn't fall under that. In fact, in order to be able to even download media on my newer model, I had to deauthorize the old one. Deauthorizing the old one means not only can it not purchase-and-download new stuff, it can't even play old files that are already on it. And since the media Store has a one-device policy, I can't re-download "The Simpsons Movie" on the new PS3. Unless I buy it again.
Which, OK, them's the rules. What I don't like is that, here I am, perfectly willing to deauthorize the old device with the hopes of transferring all content to the new one and maintain the one-device ruling, and I can't. Not with media, anyway. I suppose it would be different if I was still allowed to view the media on my old PS3... that's what gets me. Following their rules, they made it so I can't watch the media at all.
So I go after Sony Support, and they're all nice and swear they can help me out... but a week plus ticked by with no change. I sort of think that the phone rep did nothing but trigger the same deauthorize/authorize dance that I did months ago, which doesn't help with media. When I sent in a follow-up email, referencing my support ticket, I got this:
Thank you for your reply. I would be more than happy to re-submit a request to have your video re authorized as a one time gesture of goodwill. We will send you an email to your Sign In ID email address with further instructions once the request has been completed.
"Gesture of goodwill"? This is not fucking Israel/Palestine peace talks. I just want to watch the first ep of "R.O.D." again because that opening scene with the giant grasshopper is wild.
At least this message specifically called out "video," which was the whole point. The line about "gesture of goodwill" was repeated three times over two emails. Definitely part of the script.
Within a couple days of receiving that message, I checked the download history on the Video storefront (which is, thankfully, a separate list from my gargantuan Game storefront download list), and yup, there's every TV show and movie I've ever purchased, free or otherwise.
So they'll help you, if you nag them. Shame it's come to that, and a bigger shame that it only seems to be getting worse. I cannot WAIT to see how Sony/Nintendo/Microsoft handle transferring files from this console generation to the next. Will they let us keep (mostly) everything? Or claim that we purchased single-use licenses that did not include future technology releases? Can Nintendo really expect us to re-buy Super Mario Bros on Wii U?